WestNet® HealthOS™ EMR
The chart that still has a pulse.
USA and Canada. Live vitals in the record. Stripe and invoices in USD or CAD. AI drafts the note and reads the image. You stay with the person in front of you.
The clinic, not a stock set.
Like paper. With a live ECG.
Problems, allergies, meds and SOAP in one glance. Home and clinic vitals stream into the same card so you are not flipping to a monitor app. The complete picture in seconds — then you write, or let Ask HealthOS draft and you sign.
- Live heart rate, BP, SpO2 and ECG on the chart header
- SOAP that files beside labs, imaging and messages
- Membership status and critical allergies always visible
Stop putting patients on hold.
SMS, email, phone, video and eFax file into the record with time and duration. Schedule a reminder before you leave the room. The inbox is the clinic, not a side app.
- Video from the thread — note auto-times to the call
- SMS and email archived to the chart; photos land as files
- Call log with date, time, duration beside the note
- eFax — consults and signatures without a plastic machine
- Scheduled send and 07:30 reminders
AI that reads the note and the image.
Most EMRs use AI to type faster. HealthOS also looks at the film. SOAP from visit audio, ICD-10 assist, inbox sorting, referral letters — and imaging overlays that a clinician still has to confirm.
- Transcribe audio → unsigned SOAP
- Suggest ICD-10 from the visit, not a codebook hunt
- Flag imaging findings as decision support
- Nothing signs itself
The visit is the chart. Anywhere.
Encrypted video with the record open and home vitals on the rail. Calgary to a kitchen table, or a specialist consult without mailing a disc. Same allergies, same meds, same pulse.
- End-to-end encrypted, logged to the chart
- Home ECG and SpO2 during the call
- eRx and follow-up queued before you hang up
His live HealthOS data. Adjusted for the EMR.
Same feed as Elevating Care. Abdou Traya is WN-0001 — HR 72, BP 118/76, SpO2 98%, 36.7°C, health score 96, no meds, no allergies, labs and imaging clear. He granted the window. The chart below is that live stream, in the EMR.
- Live ECG and vitals from HealthOS v92
- Consented, audited, revocable — USA and Canada
- Same numbers in the EMR chart as the live dashboard
- His MRI, microarray and dental HTML sit in this chart — same files Elevating Care points at
- WestNet VPN (vpn.westnet.ca) is how staff open this remote view
Live remote view of WN-0001 • full screen • same demo on Elevating Care
WN-0001 — chart HTML
WestNet VPN on the same stack.
The clinic license includes WestNet VPN so staff reach HealthOS the encrypted way — Calgary fibre, AES-256, your own Calgary or US IP. Not a consumer VPN. CRTC-registered carrier since 1996. Same WestNet that runs the EMR.
- AES-256 tunnel from home, clinic, or travel into the chart
- Dedicated Calgary IP or US IP — whitelistable for remote viewing
- Under 10 ms on WestNet fibre in Calgary; USA and Canada
- Pairs with consensual remote view: the window rides the VPN
You open the slots. They book.
Clinic week, rooms, video blocks and buffers. Patients self-schedule only where you allow it. Recurring visits, procedure rooms and specialist consults sit on the same board.
Stripe, invoices, both countries.
HealthOS bills in the USA and Canada from the same EMR. Stripe runs cards on both sides of the border. Itemized invoices in USD or CAD. Interac and EFT for Canada; ACH beside Stripe in the US. Auto-bill on the 1st.
- USA: Stripe (Visa, Mastercard, Amex) + ACH. HIPAA BAA.
- Canada: Stripe + Interac + EFT. PIPEDA and Alberta HIA.
- Itemized invoices: membership, labs, meds, procedures — USD or CAD
- Failed card, retry, receipt, refund on the same ledger
- Card numbers stay with Stripe (PCI-DSS) in both countries
eRx, price, dispense, log.
Prescribe to any pharmacy or fill in-clinic. Allergy check on compose. Alberta TPP and PDMP when the drug requires it. Member pricing can land on the monthly statement so the front desk is not a cashier.
Their clinic, in a pocket.
Works in the phone browser — no store listing required to start. Next visit, join video, home vitals, statements, Interac or card, and a thread with their doctor. The same record you see on the desktop.
More than an $800-a-month seat.
Typical direct-care software is about $800 per provider, per month, and still stops at notes and memberships. HealthOS is $400 for the clinic — providers, staff, and patients on one record — plus the live and diagnostic layer those products leave out.
Care
- Live vitals in the chart
- ECG, HR, BP, SpO2 on the header. Home devices file to the same card as the SOAP.
- Ask HealthOS — imaging
- SOAP from audio, ICD-10, inbox, referrals, overlays on the film. Nothing signs itself.
- AI-assisted diagnostics
- Neuro and cardiac decision support. Surfaces what matters; the clinician decides.
- Unified encrypted record
- One chart at the clinic, on video, and on the Patient Hub. USA and Canada.
- Wearables and home ECG
- During a video visit the home trace sits on the rail.
- Consensual remote view
- Patient grants a live window. Audited. Revocable. Same stack as Elevating Care / HealthOS v92.
Practice
- Video, SMS, eFax, call, email
- Every channel logs to the chart with time. Start video from the thread.
- Self-scheduling
- You open the slots. Patients book. Rooms, video, procedures, buffers.
- Patient Hub
- Browser on iPhone and Android. Visit, vitals, pay, chat. No store listing required to start.
- Specialist consult
- Request a remote opinion from inside the EMR. Reply lands in the chart.
- Letterheads and macros
- Sick notes, referrals, custom letters. Clinic letterhead once.
- CSV import and multi-site
- Demographics, problems, meds, allergies on day one. Rooms and inventory per location.
Money
- Stripe — USA and Canada
- Cards from the chart and the Hub. Recurring memberships, retries, refunds. PAN stays with Stripe.
- Invoicing — USD and CAD
- Itemized: membership, labs, meds, procedures. PDF, email, Hub pay-now.
- US ACH + Canadian Interac
- Same membership engine, local rails. Employer one-invoice, many charts.
- eRx and in-clinic pharmacy
- Prescribe, price, dispense, inventory. Allergy check. Alberta TPP and PDMP.
- Labs
- APL, Dynacare, Quest, LabCorp. Results file to the chart and the statement.
- Unlimited patients
- No per-chart tax. The $400 is the clinic, not a meter on the panel.
Trust
- WestNet VPN
- Included. AES-256, dedicated Calgary or US IP. vpn.westnet.ca
- USA + Canada compliance
- HIPAA + BAA. PIPEDA + Alberta HIA. PCI via Stripe. 2FA, auto-lock, chart audit. Calgary host.
- WestNet Learning CE
- Bedside modules from learning.westnet.ca, same WestNet account.
- Calgary support
- medical@westnet.ca · +1 403-774-7470
Order, result, bill — one loop.
Build panels you actually use. Send the patient with a req, or draw in clinic. Results land as data on the chart, not a PDF you re-type. The invoice can follow on the monthly statement.
- Alberta Precision Labs and Dynacare as first-class, plus Quest and LabCorp
- Favourite panels, postage, and member pricing
- Abnormal flags next to the SOAP, not in a separate inbox
A specialist without the waitlist theatre.
Ask from the chart. Cardiology, derm, psych, endocrine — the opinion comes back into the record with the images you already attached. The patient does not start over.
- Request inside HealthOS, not a separate portal
- Reply, images, and ICD suggestions on the same timeline
- Works across timezones — same encrypted path as video
Built for both countries.
USA: HIPAA and a BAA, Stripe + ACH, eRx / PDMP, Quest and LabCorp. Canada: PIPEDA and Alberta HIA, Stripe + Interac + EFT, TPP, APL and Dynacare. Same clinic license. PCI-DSS through Stripe so HealthOS never stores the card number. Encryption, 2FA, audit. Hosted with WestNet in Calgary.
Add a doctor. Not another EMR.
The $400 clinic license is not per provider. Add clinicians, rooms, and a second site. Inventory and schedules stay per location. The patient still has one record.
$400 / clinic vs $800 / provider.
A typical DPC EMR is about $800 per doctor, per month, and still a notes-and-memberships product. HealthOS is $400 for the clinic and the live layer on top.
| Typical DPC EMR (~$800 / month / provider) | WestNet® HealthOS™ EMR ($400 / clinic) | |
|---|---|---|
| Price | ~$800 per provider / month | $400 per clinic / month — providers included |
| Chart | Notes and problems | Notes plus live vitals and ECG in the header |
| AI | SOAP and inbox | SOAP, ICD-10, inbox, referrals, and imaging overlays |
| Diagnostics | — | Neuro / cardiac decision support on the film |
| Countries | Usually US only | USA and Canada on one clinic license |
| Reach | One-country clinic | USA, Canada, and encrypted video worldwide |
| Record | Siloed in the practice | Unified encrypted HealthOS record |
| Labs | National US labs | APL, Dynacare, Quest, LabCorp |
| Rx | eRx and in-house | eRx, dispense, inventory, TPP and PDMP |
| Comms | Video, SMS, fax, email | Those, plus home ECG on the video rail |
| Remote view | Usually a screen-share hack | Consensual live window into vitals + chart, audited, revocable |
| VPN | Bring your own | WestNet VPN included — AES-256, Calgary or US IP, vpn.westnet.ca |
| Consults | Add-on network | Specialist opinion inside the chart |
| Employers | Company hub (often extra) | Seats and one invoice, included |
| Letters | Letterheads | Letterheads, macros, timed correspondence |
| Patient | Portal / store app | Hub in the browser + home vitals |
| Payments | US cards / ACH | USA: Stripe + ACH. Canada: Stripe + Interac + EFT |
| Invoicing | Membership statements | Itemized invoices in USD or CAD; retries, refunds |
| PCI | Varies | Stripe in both countries — PAN never on HealthOS |
| Locations | Grows with extra seats | Multi-site on the clinic license |
| Compliance | HIPAA (US) | USA HIPAA + BAA. Canada PIPEDA + Alberta HIA. PCI via Stripe. 2FA, audit |
| Learning | — | WestNet CE modules |
| Patients | Usually unlimited | Unlimited — no per-chart tax |
One clinic. $400 a month.
Per clinic — not per provider. USA and Canada. Typical DPC software is ~$800 a seat per month. Cancel anytime.
- Providers and staff included on the clinic license
- Live vitals, imaging AI, SOAP, eRx, labs, consults, hub
- USA: Stripe + ACH. Canada: Stripe + Interac + EFT
- Invoices in USD or CAD. HIPAA + PIPEDA + HIA + PCI
- Calgary support — medical@westnet.ca
Questions, answered
What is HealthOS EMR?
HealthOS is WestNet Medical’s unified health operating system. The EMR is the clinical heart of it: charting, messaging, scheduling, membership billing, eRx, labs, telemedicine and a patient hub — with live vitals and AI-assisted diagnostics in the same record.
Is it built for Direct Primary Care?
Yes. Membership billing, itemized extras (labs, meds, procedures), employer plans, self-scheduling and a patient hub are first-class — not bolted on. It also serves multi-site clinics and telemedicine that crosses borders.
How is this different from a typical DPC EMR?
Typical DPC EMRs stop at notes, inbox and subscriptions. HealthOS keeps live vitals and ECG in the chart, reads imaging as decision support, and carries one encrypted record from Calgary to a video visit anywhere. AI drafts SOAP and codes; the clinician always signs.
Do you replace clinical judgment with AI?
No. Ask HealthOS drafts notes, suggests ICD-10, sorts the inbox and overlays imaging findings. Nothing signs itself. Decision support, not decision making.
Can patients message, pay and self-schedule?
Yes. The Patient Hub is in the browser on iPhone and Android — messages, video, statements (Visa, Interac, EFT), home vitals and self-booking into the slots you open.
How much does it cost?
USD $400 per month per clinic — not per provider. Month-to-month. Card, Interac or Zelle. Cancel anytime. Typical DPC EMRs charge about $800 per provider per month; a two-doctor clinic is already ahead on HealthOS, with live vitals, imaging AI and CE included.
Does it work in the USA and Canada?
Yes. One clinic license covers both. USA: Stripe + ACH, HIPAA BAA, eRx/PDMP, Quest and LabCorp. Canada: Stripe + Interac + EFT, PIPEDA and Alberta HIA, TPP, APL and Dynacare. Invoices in USD or CAD.
Does HealthOS take cards in the EMR?
Yes. Stripe is tied into HealthOS in the USA and Canada — memberships, extras and Patient Hub pay-now. Card numbers stay with Stripe (PCI-DSS). US clinics also get ACH; Canadian clinics get Interac and EFT. Itemized invoices cover membership, labs, meds and procedures.
What compliance does it cover?
USA: HIPAA with a BAA. Canada: PIPEDA and Alberta’s Health Information Act. Both: PCI-DSS through Stripe so HealthOS never stores the card number, plus encryption, 2FA, session lock and a chart audit log.
What do we get that an $800-a-month DPC EMR does not?
Live ECG and vitals in the chart, AI that reads imaging not just SOAP, a unified record for Canada and the US, Interac, Alberta TPP plus PDMP, specialist consults, employer plans, letterheads, lab orders (APL, Dynacare, Quest, LabCorp), and WestNet Learning CE. The $400 clinic license is the whole stack.
How do we switch from another EMR?
CSV import for demographics, problems, meds and allergies, then we file historical PDFs to the chart. You can start seeing patients on day one while the rest of the record lands. Talk to the team for a migration plan.
What is consensual remote viewing?
The patient grants a live window into their HealthOS chart and vitals — the same pattern as Abdou Traya on Elevating Care / HealthOS v92 (WN-0001). A clinician or specialist opens it; every open is audited; the patient can revoke it. It is not a back door.
Does it include WestNet VPN?
Yes. The HealthOS clinic license includes WestNet VPN (vpn.westnet.ca): AES-256, dedicated Calgary or US IP, WestNet fibre. Staff reach the EMR through that tunnel. Same carrier since 1996.
Where is WestNet Medical based?
Calgary, Alberta. Email medical@westnet.ca or call +1 403-774-7470. Use the form on this page to request a walkthrough, or buy HealthOS EMR directly below.
See HealthOS in your clinic.
Tell us about the practice. We will show charting, live vitals, membership billing and the patient hub — and how a move from your current EMR actually works.